Fast is not the same as good.
A prospect asked twice for a booking link. She never got one.
The AI replied in under ninety seconds, greeted her warmly by the wrong name — a leftover test record — and answered a question she hadn't asked. She toured somewhere else that weekend.
Nobody noticed, because nobody was watching. The dashboard showed a fast response and a handled lead. Speed is the only thing most operators can see — and speed is the one thing AI never gets wrong.
Details altered. The pattern is real, and it is common.